Frequently Asked Questions
Which areas do you serve?
We primarily cover the Roaring Fork Valley (Aspen to Glenwood Springs) and surrounding mountain towns (for example, Aspen, Vail, Rifle and Grand Junction). If you’re unsure whether you’re within our delivery area, just give us a quick call. We’re happy to let you know before you book.
Do you guarantee same-day delivery?
While 97% of our deliveries are completed same day, we can’t guarantee it. Why? Well, this is life in the mountains! As anyone living in the Rockies knows, we have to contend with frequent highway closures, adverse weather conditions and the unexpected. So while we aim to offer reliable same-day service, the safety of our drivers is priority #1. If we can’t complete the delivery the day it’s picked up; we will deliver it at our very next opportunity.
Do you offer same-day or rush delivery services?
Often yes — depending on your location, time of day, our current route load and weather conditions. When you book, select “Urgent / Same-Day” and we’ll check whether we can get your package out. Please note that Rush Deliveries do incur a premium charge.
Can I track my delivery or get delivery confirmation?
Coming soon! We’re in the process of upgrading to an entirely new dispatching software (in December 2025) that will soon allow you to track your delivery location in real time. No need to call or check up on your delivery status; you’ll see it right in your OSM Delivery account. Stay tuned for more details!
What are your payment options?
We accept all major credit cards, ACH transfers, and — for regularly scheduled clients — net 30 invoicing. If billing preferences change, just ask: we aim to make payment as smooth as possible for small businesses.
What if I need to change or cancel a pickup?
You can cancel or reschedule any time before our driver is en route. Cancellations after dispatch may incur a small fee, depending on how far the driver has already traveled. We always recommend changing or canceling sooner rather than later, especially when weather looks unstable.
Do you deliver on holidays or weekends?
We typically observe major holidays and are not running services those days. This includes Thanksgiving, Christmas, New Year’s Day, Memorial Day, Independent Day and Labor Day.
Are there any packaging requirements?
For basic deliveries, standard packaging is fine. But for fragile, heavy, or temperature‑sensitive items (for instance, during Colorado winters), we recommend:
Using sturdy, well‑sealed boxes or containers.
Clearly labeling any “fragile,” “this side up,” or “keep warm/cool” items.
Let us know if an item requires special care so we can give appropriate attention when loading and delivering.
What is a Hot shot?
We understand sometimes you need to have something ASAP. Our Hot Shot Service is available upon request and availability of a driver. With these deliveries, our hotshot drivers pick up your product, and deliver it directly to you or to your customer with no additional stops. Door to Door in the fastest time possible. Hot shots start at $200. Call us to get a quote.